What happens if an accident is reported?

We take all incidents extremely seriously.  

When we receive reports, our specialists take the following steps:

• Take Immediate Action: We freeze accounts of the alleged offender and any others involved, while we investigate.
• Gather Information: We reach out to the person who made the report, and gather information from every possible source.
• Evaluate: We review all information, including correspondence with drivers and riders, third-party statements, route data, timing details, and police reports, to decide the best course of action.
• Account Action: Anyone accused of incidents may be permanently banned from the inDrive community.
• Work with Law Enforcement: We protect personal information and comply with applicable laws when working with law enforcement
• Insurance Support: All inDrive rides are insured. If an insured event occurs, our support team will submit the claim to the insurance company and handle the process.