We want all of us to be on the same page about safety
And so, we're calling this page our safety pact – a 3-sided alliance between passengers, drivers and inDrive, with our mutual responsibilities for every single ride
Passengers' side
We aim to ensure every choice you make with inDrive is safe and secure
Respect for all
Please respect your driver, their car, personal space, and privacy. Remember to greet your driver and thank them for the ride and any help with your luggage. Little things like this make your mutual experience much better
One person, one account
Please do not share your inDrive account with others. When using your account, you are responsible for your actions. It also helps our drivers recognize you more easily
No discrimination
We have a zero-tolerance policy towards discrimination of any kind. Please treat your driver with dignity and respect
Prohibited substances
Please do not consume or transport alcohol (in open containers) or illegal drugs while using our service
Riding with kids
Children and under-18s must always be accompanied by an adult when using inDrive. If you're traveling with a child, let us know in advance if you need a child seat
Riding with pets
Let the driver know beforehand if you're bringing a pet. Please bring a carrier or a blanket to cover the car seat and reduce the risk of mess
Passenger’s safety tips
Before the ride
- 01
Check the license plate
Check the license plate car model, and driver photo before starting a trip
- 02
Cancel the ride
if the info doesn't match
- 03
Let us know the entrance number or precise pick-up location
and double-check the destination address when you book. If you have more than 4 passengers, bulky luggage or a pet, please mention this in the comments section
- 04
Changed your mind?
Let the driver know and cancel your trip
During the ride
- 01
Don't forget
to buckle up
- 02
Please inform your driver if you want to change your destination or add stops
Note that this is likely to change your fare
- 03
Treat your driver's vehicle with care
Don't smoke, eat, or drink anything but water in the car. Feel free to ask the driver to change the music, adjust the temperature, or close the window. Just make sure your request works for both of you
After the ride
- 01
Don't forget
Your feedback helps us understand your experience and improve the service. Remember to rate your ride. To help prevent any disagreements, try to avoid criticizing the driver during the ride. If you have any concerns, you can always contact Support.
- 02
Left an item in the car?
Please get in touch with our support team via email at support@indrive.com or through the in-app chat
Our customers’ safety is as important to inDrive as ensuring fair play in business and equal opportunity for all
Arsen Tomsky, inDrive CEOFrom Pact to Act
inDrive safety initiatives around the globe
Standing for safer streets in Egypt
inDrive illuminates the streets of Cairo and Alexandria with billboards to help people feel safer in their neighborhoods at night — particularly while they're waiting for their rides.
