Making your rides safer and more secure
How we protect you
Choose your driver
Check driver ratings and how many rides they've completed before accepting an offer
Verified drivers
All drivers go through background checks when they register in the app. We check their driver’s license, ID, and any other required documents
Protecting your privacy
We don’t share your phone number if you call or message the driver in our app
You are covered from pickup to drop‑off
Putting you at the center of safety
You can always access safety features during your ride.
Share your ride details
Let friends or family know where you are – in real-time and directly from the app
Call in an emergency
Tap the button on the ride screen to call emergency services
Support 24/7
Help at your fingertips: Safety center → Contact support
Emergency contacts
Save your trusted phone numbers in the app — and we'll notify them in any emergency
How to stay safe
Specify your pickup point
Add details to your pickup location or select on the map – it helps drivers to find you faster
Check their profile
Driver's appearance, vehicle registration plate and car model should match the details in the app. If they don't, it's better to cancel the ride and message Support
Profile pictures
For easy identification and passenger protection, drivers use real profile pictures — these are actual selfies taken during verification
Mention any extras
If you need a child seat, have bulky luggage or a pet with you, select these options before the ride
Seatbelt safety
Always buckle up, no matter where you are seated, even on the shortest rides
Respect privacy
Don't ask personal questions, touch or distract the driver. Use in-app communication to avoid sharing contact info
Making changes
Update your route or drop-off location directly in the app. Note that this is likely to change your fare
Rate the ride
Your feedback helps us improve, and drivers rely on it
Left something behind in the vehicle?
Let us know. Go to the side menu and then contact Support
Ride history
Details of all your completed rides are available in ride history
If an incident is reported
- 1
After an incident is reported, We temporarily block the accounts involved.
- 2
We investigate, contact the authorities if needed, and offer support
Safety for all
