What if something unexpected happens during the trip?

The driver can't find me

If your driver can't find the pick-up point, use the call option in the app or send a message in the chat to contact them.

You can also try to find them using the location displayed on the map.

The passenger never showed up

Wait 5 minutes and try contacting the passenger.

If they don't show up, click 'Problem with the ride' and select 'Passenger didn't show up'. We will notify you and apply the applicable penalties to the passenger according to the Terms of Use if this happens again.

The passenger got in the wrong car

On the trip screen, click 'Problem with the ride' and select the applicable reason. We will notify the passenger and apply the applicable penalties according to the Terms of Use if this happens again.

The passenger didn't pay for the ride

To avoid problems, do not try to keep the passenger in your vehicle by force, and contact Support within 24 hours to check the compensation policy.

We will investigate the incident, take the necessary measures outlined in our Terms of Use, and notify you of the outcome.

How to call a passenger or driver through the app

  • The call button and the platform's chat hide your phone number from other app users.
  • When a ride is accepted, the 'Call' button will appear.
  • If the call function doesn't work, restart the app and, when you see the first notification, click 'Allow' and select 'Phone'. Your phone settings will open: allow access to calls.
  • Only call before the moment the ride is completed.
  • After the ride is completed, avoid calling or messaging the passenger or driver. Otherwise, you may face restrictions on your account.
  • The app will only use your microphone for calls. You can change this in your phone's settings:

Android users

Depending on your Android phone, there are two ways to do this:

  • Open your phone's Settings > tap on Apps or Apps & Notifications > find and tap on inDrive > select Permissions or App Permissions > find 'Microphone' and make sure it's switched on.
  • Open your phone's Settings > tap on Apps > Manage apps > find and tap on inDrive > select App Permissions or Other Permissions > Locate 'Microphone' and enable access.

iOS users

  • Open your iPhone's Settings > scroll down to the list of apps and tap on inDrive > In the Allow inDrive to Access section, locate the 'Microphone' option > Enable the switch next to Microphone.