Find passenger support resources to solve issues quickly and keep your trips smooth.

Passengers Support Information | inDrive Help

<h2>How to use the inDrive app</h2> Ready to start using inDrive? Great! Here's a quick step-by-step guide to using the app as a passenger. Explore how to use the services, offer a price, and choose what's fair. <a href="https://indrive.com/driver" rel="noopener noreferrer" target="_blank">Discover how to use inDrive as a driver.</a> 1) Download inDriveTo create your account, enter your phone number, then enter the confirmation code we send to your phone. 2) Choose a serviceOpen the side menu, add your address, and choose the service you want to use. 3) Offer your fareYour driver or courier may accept your offer, or they can suggest a different price. 4) Choose the best offerPick by price, rating and reviews, even the distance and arrival time from your address! <h2>How to view services in your area</h2> These may change from one city to another. After you register, just open inDrive and you can view what's available.

Set your fare, compare driver offers, and pick the best deal with inDrive. Save money and enjoy more control over your rides.

How to Use the inDrive App | inDrive Help

How to use the inDrive app?

<h2>How to download the inDrive app</h2> There are two options for downloading inDrive to your device. You could go through one of the app stores, or you can install an APK (this might not work with older phones). Option 1: App store 1) Download the appFind us on the App Store or Google Play and install the app. Just enter your phone number and email address to join us. 2) Offer your fareDrivers can accept your offer or suggest another amount. 3) Choose an offerCompare drivers by rating and the number of completed rides to choose what suits you best. 4) Get a safe rideWe background-check all drivers and their documents before they can start accepting offers. Option 2: APK 1) Grab the APK from <a href="https://indrive.com/install-android-app" rel="noopener noreferrer" target="_blank">https://indrive.com/install-android-app</a>.2) Download the APK file to your device.3) Allow installation from unknown sources in your phone settings.4) Open the file and install the app. The APK is updated regularly, so older phone models may not support the latest version.&nbsp;

Download inDrive from app stores or APK, set your own fare, and ride with trusted drivers. Stay safe on every trip.

How to Download the inDrive App | inDrive Help

How to download the inDrive app?

<h2>How to register as a passenger in the inDrive app</h2> 1) Find us on the App Store or Google Play.&nbsp;2) Download the app.3) Just enter your phone number and email address to open an account. That's it! Passengers don't have to pay to download — the app is 100% free.

Register free in the inDrive app with your phone number and start booking faster, cheaper rides today.

How to Register as a Passenger in inDrive | inDrive Help

How to register as a passenger in the inDrive app?

<h2>How to delete an inDrive account</h2> Open the side menu, tap 'Settings' and tap 'Delete account.' Confirm the deletion. If you've been blocked or have other account issues, please contact our Support team.&nbsp; Deleted accounts can't be restored. We only keep certain data if necessary for legitimate business interests, fraud prevention, or security. View our Privacy Policy to find out more. <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank" class="button-link">Chat to support</a>

Delete your inDrive account when needed and protect your privacy. Contact support for help with data use and retention.

How to Delete Your inDrive Account | inDrive Help

How to delete an inDrive account?

How to recover your account as Passenger1) Open the app and enter the phone number you used with the account and tap 'Next'.2) Enter the verification code that's sent to your phone. If you don't have access to the phone number please contact our Support team How to recover your account as Driver 1) Open the side menu, select 'Driver mode', and tap 'I already have an account'.2) Enter the phone number you used with the account and tap 'Next'.3) Enter the verification code that's sent to your phone. Still can't restore your account?You have 5 attempts to restore your account using your phone number. After that, you'll have to wait 30 minutes to try again. Or you can re-verify as a new driver, by tapping 'Start verification' If you don't have the phone, tap 'I don't have access to this number' and you can upload some ID to verify your identity. <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank" class="button-link">Chat to support</a>

Recover your inDrive account as rider or driver by verifying your number or ID. Regain access and ride again.

How to Recover Your inDrive Account | inDrive Help

How to recover an inDrive account?

How to recover your account as Passenger 1) Open the app and enter the phone number you used with the account and tap 'Next'.2) Enter the verification code that's sent to your phone. If you don't have access to the phone number, please contact our Support team. How to recover your account as Driver 1) Open the side menu, select 'Driver mode', and tap 'I already have an account'.2) Enter the phone number you used with the account and tap 'Next'.3) Enter the verification code that's sent to your phone. Still can't restore your account? You have 5 attempts to restore your account using your phone number. After that, you'll have to wait 30 minutes to try again. Or you can re-verify as a new driver, by tapping 'Start verification'.If you don't have the phone, tap 'I don't have access to this number' and you can upload an ID to verify your identity. Why can an account be blocked? Passenger account may be blocked if the rating drops due to the following:- cancel several accepted orders within a short space of time- create false or inappropriate orders: for example, with advertising or profanity&nbsp;- receive a lot of complaints from drivers- act against service standards We'll notify you if your account is at risk of being blocked. Some blocks are temporary, from 30 minutes to several days. Others can be permanent depending on the reason. <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank" class="button-link">Chat to support</a>

Verify your phone or ID to restore account access and avoid future blocks. Drive with confidence and stay active.

How to Unblock Your inDrive Account | inDrive Help

How to unblock an inDrive account?

<h2>How to update your profile details</h2> Phone number- open the side menu, tap 'Settings' Profile picture- open the side menu, tap 'Profile', then tap Profile photo and to go to Profile Settings Section to change Profile details Bank account- works for locations with card online payment method available- open the side menu, tap 'Payment methods' and add the new details <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank" class="button-link">Chat to Support</a>

Update your phone, photo, or bank details to keep payments secure and rides smooth. Stay protected and in control.

How to Update Your Profile Details | inDrive Help

How to update your profile details?

<h2>How to check your ride history</h2> Open the side menu, tap 'Request history.' Your orders and rides appear within 24 hours, and the history is available for the current and previous years. Can't access your request history? Please contact Support, who can send you your request history within 24 hours.&nbsp; <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank" class="button-link">Message support</a>

View ride history from current and past years to track trips and spending. Contact support if you need help.

How to Check Your Ride History | inDrive Help

How to check your ride history?

<h2>How to check my rating</h2> Your rating appears under your name in the app's side menu. Drivers use the ratings to decide whether to accept your ride request. Ratings can rise or fall depending on how drivers rate you.&nbsp; Find out more in our <a href="https://indrive.com/legal" rel="noopener noreferrer" target="_blank">Service standards</a>.

See your rider rating, learn how drivers view you, and improve acceptance chances for faster bookings.

How to Check Your Rating in inDrive | inDrive Help

How to check my rating?

<h2>What are the payment methods on inDrive</h2> These vary depending on your location. Drivers can accept multiple payment options, such as cash, card, or online digital wallets.&nbsp; How to check available payment methods:1) Open the request form.2) Enter your pickup and destination addresses.3) Available payment methods appear in the request form, or by tapping the ‘Offer your fare’ field.

Choose cash, card, or digital wallets on inDrive - available methods depend on your location. Keep payments simple and rides affordable wherever you travel.

Payment Methods on inDrive | inDrive Help

What are the payment methods on inDrive?

<h2>How to change payment method</h2> You have different ways to pay for rides, and payment methods depend on your location.&nbsp;1) Open the side menu and select your ride type.2) Complete the request form as normal.3) To the left of the 'Find a driver' button, tap the payment icon and pick your preferred option. After the ride is accepted, it's not possible to change the payment method in the app. You can ask your driver when they arrive, to see if they can change the payment method for you.

Pick your payment method before booking to avoid issues mid-ride. Keep trips smooth and stress-free.

How to Change Your Payment Method | inDrive Help

How to change payment method?

<h2>How fares are calculated</h2> There's a recommended minimum bidding fare, which varies based on location and route. Passengers can offer the recommended amount or a higher one, depending on what works for them. Drivers can accept the fare or make a counteroffer. What is recommended fare This is the ride price that appears automatically when you enter both pickup and destination points. It helps you offer a fair price for the ride. Toll roads Tolls depend on your location, and they're for you to pay, not the driver. Check out the tips on the screen when you offer the fare. Airport fees and tolls Airport fees and tolls aren't included in the fare.&nbsp;It's up to you to pay these fees and tolls during or after the ride. How to set a fare To offer a fare for drivers: 1. Enter your pickup and destination points.2. Tap 'Offer your fare' and enter the amount you want to pay.3. Tap 'Find a driver'.4. Drivers can accept your fare or make a different offer. Choose the offer that suits you the best. If the driver suggests another price Drivers can always respond with an alternative bid.You can wait for another driver to agree to your fare, or make a new offer, or select the alternative offer. There is no limit in receiving an offers from drivers. Changing fare during the ride This isn't possible. You can only change the fare while creating your ride offer. If the driver asks for more money Drivers can't ask for more money, either in the app or in person, after they've accepted the fare. If you want to cancel the order before taking the ride, please cancel and include the reason. If the driver asks you for money after the ride is completed, just pay the fare amount from the app and report what happened to inDrive Support.

See how fares work with bids, tolls, and fees so you know the true ride cost before you travel. Save more.

How Fares Are Calculated on inDrive | inDrive Help

How fares are calculated?

<h2>How to request an inDrive ride within a city</h2> 1. Open the side menu and tap 'City'.2. Enter pickup and destination addresses.3. Offer a fare that is right for you. Drivers may accept your offer or offer a higher fare.4. Tap the 'Find a driver' button.5. Choose a driver by their arrival time, rating, and fare offer. While waiting, you'll see your driver’s location on the map. If the driver is not moving on the map, there may be connection issues. You can contact the driver and ask if they are heading your way. <h2>Ride to another city</h2> 1. Open the side menu and tap 'City to City'.&nbsp;2. Complete the request form and tap 'Find a driver'.3. Wait for driver offers, pick what's best for you.&nbsp;4. Call the driver to confirm the ride.5. After the ride is completed, please rate your driver. For some locations there's another way to get a ride to another city. Open the side menu and tap 'Rideshare.' You'll see rides on your route. You can join them by sending requests to drivers.&nbsp; After you tap 'Find a driver' and the driver search starts, any existing Rideshare requests are cancelled.

Book city or intercity rides by setting your price and choosing drivers that fit your needs. Travel your way.

How to Request a Ride | inDrive Help

How to request an inDrive ride?

<h2>How to change route details</h2> This isn't possible during the ride, only when creating the request. Want to change city and change destination before ordering? Simply drag the map or enter the address in the 'To' field of the request form. Want to change the default location in your profile? In the app, tap your profile picture, and tap the city that appears near the bottom of the screen. Start typing the city name, pick the city and inDrive saves the location.

Update your destination before booking to avoid delays and ensure accurate pricing. Stay in control of your trip.

How to Change Route Details | inDrive Help

How to change route details?

<h2>How to cancel a ride</h2> Before accepting an offer You can cancel your ride order at any time. After accepting an offer Yes, though please avoid canceling orders whenever possible. The driver may already be on the way. If you cancel often, this can lead to lower ratings and temporary account blocking. Please view Service standards for more details. If you have to cancel the order, please choose the correct reason or choose 'Another reason' and tell us more.

Cancel correctly to protect your rating and avoid penalties. Keep your account safe and your trips worry-free.

How to Cancel a Ride on inDrive | inDrive Help

How to cancel a ride?

How to track/share rides When the ride starts, tap the 'Help during the ride' icon over the map. Tap 'Share my ride' and choose a contact. They'll get a link that allows them to view your current location, your driver's details, and the vehicle's details, including car brand and license plate. View more on <a href="https://indrive.com/safety" rel="noopener noreferrer" target="_blank">safety features page</a>.

Share your live ride details with trusted contacts for added safety and peace of mind during every journey.

How to Track or Share Your Ride | inDrive Help

How to track/share rides?

<h2>How to schedule a ride in advance</h2> You can schedule rides to other cities. For rides within cities, scheduling rides isn't currently available. How to find a driver to ride to another city 1. Open the side menu, tap the 'City to City' tab.2. Complete the request form and tap 'Find a driver'.3. Wait for driver offers and accept what's right for you.4. Call the driver to confirm the ride.5. After the ride is completed, please rate your driver. For some locations, there is another way to get a ride to another city. Open the side menu and tap 'Rideshare.' This shows where there's a ride on your route. You can join the ride by sending requests to drivers.&nbsp; Please note that once you tap the 'Find a driver' button and the driver search starts, your existing requests in Rideshare will be cancelled.

Schedule intercity rides in advance to secure drivers, compare offers, and avoid last-minute stress.

How to Schedule a Ride in Advance | inDrive Help

How to schedule a ride in advance?

<h2>What are the passenger limits</h2> Every mode tells you the maximum number of people allowed in a ride. Drivers can accept requests if the number of passengers equals or is less than the maximum. They can also refuse the ride if there are too many passengers.

Know passenger limits so rides stay within capacity and safety standards. Enjoy safer group trips.

Passenger Limits on inDrive | inDrive Help

What are the passenger limits?

<h2>How to book a delivery service</h2> 1. Open the side menu, select the 'Freight' tab. You can also open 'City rides' and tap the 'Freight' icon.2. Complete the request form and tap 'Order Freight'.3. Wait for driver offers, pick what's right for you.4. Call the driver to confirm the order.5. After the order is completed, please rate your driver. <h2>Can I send cargo to another city?</h2> Sure! In the request form, just put different cities for pickup and drop-off points. This way, you'll create a delivery request to another city. <h2>How to find movers</h2> In the request form options, select 'Movers.' Please describe the cargo and any requirements, and upload a photo if possible. - if you select this option, drivers will find movers for your order — you don't have to do anything- after you accept a driver's offer, call them and say how many movers are needed- please include the movers' work in your offer <h2>How to select a vehicle size</h2> You can select a vehicle size in the request form. To help you choose, we show vehicle descriptions and dimensions: length/width/height.&nbsp; It's also important to describe the cargo and specify its sizes to find a suitable vehicle for delivery. After you get driver offers, please check the picture and description of their vehicle before accepting.

Book deliveries by choosing vehicle size and service to move goods city-to-city. Save time and costs.

How to Book a Delivery Service on inDrive | inDrive Help

How to book a Freight/Cargo delivery service?

<h2>What is a pet policy</h2> Add pet details in the comments box of your order before you send the request. Drivers can then decide whether to accept.&nbsp;

Add pet details to your request so drivers can confirm rides with animals. Travel easier with your pet.

Pet Policy on inDrive | inDrive Help

What is a pet policy?

<h2>What is the 'Comfort' ride type? (available in some locations)</h2> Comfort cars are newer vehicles and have more space. Comfort drivers are experienced drivers with great feedback from other passengers. How to find a Comfort driver 1. Open the side menu, tap 'City' and select the 'Comfort' icon (visible when available in your location).2. Enter From and To addresses.3. Offer a fare that's right for you.&nbsp;4. Choose ride options and leave any comments for drivers. For example, if you have pets or luggage.5. Tap the 'Find a driver' button. Choose a driver based on their arrival time, rating and fare offer. Please rate your driver after the ride: this helps other passengers choose drivers.&nbsp; <h2>What is inDrive XL (available in some locations)</h2> inDrive XL is for large companies or people with a lot of luggage. It helps passengers find a driver with a spacious car. How to find an inDrive XL driver 1. Open the side menu, tap 'City' and select the 'inDrive XL' icon (visible when available in your location).2. Enter From and To addresses.3. Offer a fare that's right for you.&nbsp;4. Choose ride options and leave any comments for drivers. For example, if you have pets or luggage.5. Tap the 'Find a driver' button. Choose a driver based on their arrival time, rating and fare offer. Please rate your driver after the ride: this helps other passengers choose drivers. Tap 'City' and choose the ride type you want. You'll find them above the ride request form.

Choose Comfort for newer, spacious cars or XL for more luggage and groups. Ride comfortably with inDrive.

Special Ride Types on inDrive (Comfort, XL) | inDrive Help

What are the special ride types (Comfort, XL)?

<h2>How to get receipts/invoices&nbsp;</h2> This depends on your location. Open your ride in the Performance section and check for the 'Receipt' button next to the Support button.

Get receipts or invoices in Ride History to track expenses and manage your budget more effectively.

Fair services

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App Usage and Account

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