Find driver support resources to solve issues quickly and keep your trips running without delays.

Driver Support Information | inDrive Help

<h2>How to become a driver</h2> You need to upload pictures of your documents and add your personal info. <h2>Getting started</h2>1. Select 'Driver mode' in the app and open the side menu.2. Tap 'Online registration'.3. Upload the requested documents.4. When the team approves the submitted documents, you can start accepting ride requests. <h2>What you'll need when you apply</h2>This varies based on your location, but usually you'll need:- valid driver's license for your location- vehicle registration certificate- minimum age: 18 years old If you have any questions about how to apply and become an inDrive driver, <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank">please contact us</a>.

Become a driver in Mexico by uploading your license, vehicle certificate, Carta de No Antecedentes Penales, and proof of address. Drivers must be 18+, with at least 1 year of experience.

How to Become a Driver in Mexico | inDrive Help

How to become a driver?

<h2>What are the steps for driver and vehicle verification</h2> Select 'Driver mode' in the side menu, tap 'Driver' or 'Courier', select your vehicle type (car or moto), and upload required documents.1. In the side menu, open 'Driver mode' and open 'Online registration'.2. Select whether you are a courier or a driver.3. Select your vehicle type.4. Upload the required documents. We verify the info you have uploaded. Usually it takes up to 24 hours, but may vary depending on your location.You'll get a notification when verification is completed. Also you'll see the status if you tap 'Online registration' in the side menu. Verifying your account Your security is important to us. That's why we ask drivers to verify their personal info. For example, your legal name, government ID, phone number, and vehicle documents. When do you verify my identity? We review your application within 24 hours. Please wait until you are notified about the result. Verification status You'll get notified once we process your application:- if your profile is verified, you're ready to drive- if your profile is not verified, please check the reasons in the 'Online registration' tab, and fix them by uploading new information In your phone settings, turn on your notifications so you don't miss verification updates. Reasons why your profile is not verified Please check the reasons in the 'Online registration' tab and fix them by uploading new information. Here are some common reasons:- blurry pictures or expired documentsmake sure your documents are clear and up-to-date- incorrect infocheck the document info matches your profile- wrong picturescheck that you’ve uploaded the correct pictures- picture of picturetake a picture only of the physical document that is required How to resubmit the application 1. Open the side menu and tap 'Online registration'.2. View the reason for the rejected application.3. Fix it by:- uploading clear, up-to-date documents- checking all details are correct4. Resubmit your application. Helpful tips for faster verification - check requirements firstmake sure you have all the documents needed before submitting the application- upload clear picturesavoid blurry or cropped images- keep your info updatedupload new documents in advance if your address or vehicle changes

Verify your documents within 24 hours to activate driver mode and start driving safely. Stay informed.

Driver and Vehicle Verification | inDrive Help

What are the steps for driver and vehicle verification?

<h2>Which car model does inDrive accept</h2> This depends on where you're based. To find out, choose your current location and register as a driver. These are some basic car requirements that cover most locations: - you must be using your own vehicle, or rented in your name, to accept and complete orders- vehicle should be a minimum of 4-door, with 5–8 seats including the driver’s- vehicle shouldn't be titled as salvage, non-repairable, rebuilt, or any other equivalent classification We don't have specific car models that are eligible for inDrive rides. The maximum vehicle age (year of production) depends on your location. Does your vehicle not fit the requirements? Try another route to income with inDrive, accept delivery <a href="https://indrive.com/earn-courier" rel="noopener noreferrer" target="_blank">requests as a courier</a>.

See if your car meets inDrive’s requirements or switch to courier work for extra income opportunities.

Car Requirements for inDrive Drivers | inDrive Help

Which car model does inDrive accept?

<h2>Verification: How long it takes</h2> The verification is the process of checking all the info you have uploaded. Usually it takes up to 24 hours.You can start accepting ride requests right after we notify you that the verification is completed. My info wasn't verified When we notify you that your profile wasn't verified, we provide you the reasons. Please check all the mistakes and upload all the needed info.

Check your verification status to start taking rides faster. Fix issues quickly and get approved within a day.

Verification Process Duration | inDrive Help

Verification: How long it takes?

<h2>What is a photo verification</h2> This is a regular verification of your driver's profile that allows you to accept ride requests. We notify you when you need to verify your identity or your vehicle:1. At the top of the order feed, tap the 'Verify your profile' banner.2. Take a picture of your vehicle, following the example shown.3. Take a selfie with no filters, sunglasses or mask, in a well-lit area. We won’t publish it anywhere.&nbsp; After you pass photo verification, you can accept orders. If there are any problems during the verification, you will need to pass a new photo or document verification If we don't verify uploaded pictures, you'll need to verify all your documents as you do during the registration process. The 'Verified driver' status will be hidden until successful verification.

Complete photo verification to keep your driver profile active and continue accepting ride requests.

Photo Verification Process | inDrive Help

What is a photo verification?

inDrive doesn't give cars or other vehicles to drivers. There are two ways to accept ride requests- have your own vehicle- rent a vehicle from the local taxi station

Drivers in Mexico can use their own vehicle or rent from inDrive partners at special leasing rates. Open Driver mode in the app to view available offers.

Car Availability in Mexico | inDrive Help

Does inDrive provide cars?

Registration and Vehicle Requirements

<h2>Service payments</h2> A service payment is a percentage of each order's fare that you pay to inDrive. The percentage varies, depending on your current location.&nbsp; To view the service payment amount in your location, you have to be a verified driver. Where can I check my service payment? Depending on your app's appearance, there are different options to check your service payment charge. Option 1: In the side menu, open 'Request list', open 'Payment' in the bottom menu, tap 'Payments'. Option 2: In the side menu, select 'Driver mode', open 'Performance'. When is the service payment charged? Service payment is charged automatically from your balance in these cases: - you're arriving at the pickup point- you're calling a passenger using the app- when you tapped 'I'm here' Service payment refunds You can get service payment refunds if the: - passenger doesn’t arrive at the pickup point- passenger cancels the order before notifying they are on the way To get a refund, cancel the order and choose the reason.&nbsp;Usually you get the refund to your in-app balance within 6 hours.

Understand service fees, charges, and refunds so you manage your driver earnings with confidence.

Service Payments and Charges | inDrive Help

What are the charges and service payments?

In-app balance This is the balance in the app that is used for covering service payments.&nbsp; To view your balance:1. Open the side menu and select 'Driver mode'.2. Tap 'Wallet'.3. Tap your balance for details. You'll see your current balance, info about refunds and their statuses. How to top up your balance 1. In your balance, tap the 'Top up' button.2. Enter the top-up amount to add to your inDrive balance.3. Tap 'Continue'.4. Choose your payment method.&nbsp;5. Follow the instructions on the payment page to add money. That's what is top up in inDrive. If the balance hasn't topped up in your wallet within 24 hours, please message Support. You'll get a response within 3 business days.

Top up your inDrive balance in Mexico via card, bank transfer, CoDi, or cash at Paynet, 7-Eleven, or Farmacias. Minimum top-up is MXN 30.

How to Top Up Balance in Mexico | inDrive Help

How to top up your inDrive account?

<h2>How much can you earn as a driver in a month</h2> It's a different system from what taxi drivers or bus drivers earn. Your income depends on your working hours and location. You can register with other inDrive services to increase your income. You could also make deliveries, such as bicycle deliveries.&nbsp; How to increase your income in the app These best practices will help:- keep your Priority level highcomplete more orders and get high ratings to appear higher in the feed- keep notifications onturn on the 'Notify me about new requests' toggle (it's at the top of the request list)- offer a reasonable fareif your offer is too high, passengers are likely to choose another driver- don't cancel accepted ordersfrequent cancellations of accepted orders will lower your Priority level- don't ask your passenger for extra moneythe final fare must be the same as in the app, otherwise your account may be blocked Income To check your daily or weekly income, open the side menu, select 'City', and open 'Performance'. Ride info will update in the app 24 hours after the ride is completed, so you can view how much you make in a day.

Increase driver income by working peak hours, keeping ratings high, and offering fair fares. Earn more.

Driver Earnings on inDrive | inDrive Help

How much can you earn as a driver?

<h2>How to see my rating and reviews?</h2> Your rating is the average number of stars you got from your last 25 rides. Recent scores have a bigger impact than older ones, to keep ratings fair and balanced. Follow the Service standards to maintain a good rating1 star — Very bad2 stars — Bad3 stars — Fine4 stars — Good5 stars — Excellent You can read your reviews by opening 'Performance' and tapping your rating.&nbsp; What makes passengers give you 5 stars:- arrive on time and don't cancel accepted orders- be polite and don't ask for an extra payment over the agreed fare&nbsp;- keep the vehicle in good condition- follow traffic rules and do not use your phone while driving- keep your profile information up to date- pay attention to order options and comments- do not carry other passengers while your order is in progress- respect personal boundaries and privacy What lowers your rating:- talking on the phone during the ride- talking with passengers about your personal life, politics, religion, or national differences- being disrespectful to the passenger — for example, by playing music too loudly- smoking while driving- making personal stops during a ride- asking your passenger for an extra fare: the final fare must be the same as in the app, otherwise your account may be blocked Please <a href="https://indrive.com/contacts/support" rel="noopener noreferrer" target="_blank">contact Support</a> if you have any questions about the rating system.

Check ratings and reviews to see passenger feedback and improve service for better ride offers.

How to See Your Rating and Reviews | inDrive Help

How to see my rating and reviews?

<h2>How to change your information</h2> - personal info such as phone number or emailin the side menu open 'Settings', enter new information and verify it - profile picturein the side menu open your profile, tap on your profile picture and change the information. We will verify and update the picture within 24 hours&nbsp; - documents or car detailsopen the side menu, tap 'Online Registration' and upload new documents. We'll verify these within four hours <h2>My documents are about to expire</h2> If your documents are about to expire, you can still register as a driver. We ask you to upload reissued documents when you have them.&nbsp; If at least one of your documents have expired, you won't be able to register as a driver. <h2>When and how to upload reissued documents</h2> Depending on your location, you can upload reissued documents in advance if they cover the current date. Find out more info in the <a href="https://indrive.com/legal" rel="noopener noreferrer" target="_blank">Service standards</a>

Receipts are auto-generated for rides above the minimum fare, but in these countries some services may not issue receipts. Access via Ride History and share or email them.

Receipts and Invoices | inDrive Help

How to change profile or vehicle details?

<h2>How to get receipts/invoices</h2> Receipts for top-ups are available for some countries and services. Please check in the app after topping up.&nbsp; You can also check your ride history in the app. Open the side menu and tap 'Request history.'&nbsp; This shows your rides for the past 14 days. Older rides are archived and unavailable.

Download receipts for top-ups and view ride history to monitor recent expenses and keep records clear.

How to get receipts/invoices?

Drivers can rent a vehicle from our fleet partner to accept ride requests in the inDrive app. Fleet partners are licensed taxi companies that work with inDrive. Kovi, YesPablo, Veikul, OCN are fleet partners in Mexico: Kovi: https://www.kovi.mx &nbsp; YesPablo: https://yespablo.com&nbsp; Veikul: https://www.veikul.com &nbsp; OCN: https://onecarnow.com/mx&nbsp; &nbsp; There are two ways to rent a vehicle from a fleet partner: Submit your rental request in the inDrive app, and a fleet partner will contact you directly or reach out to the fleet partner — use contact details on their website if available — and mention that you want to use the vehicle for inDrive

Find fleet partners in Mexico and learn how to rent a vehicle through inDrive.

Our Fleet Partners in Mexico | inDrive Help

Our fleet partners

Fleet drivers can get rental discounts after completing a certain number of rides, plus extra discounts for using inDrive-branded stickers on their cars. You can check your bonuses and discounts for car rental directly with the fleet partner. Each partner shares this information in their own way: on their websites, via WhatsApp, or in their offices. Bonuses and discounts are managed directly by the fleet partner. The timing of when they are credited depends on the partner’s rules and may vary. Always confirm the details with your specific fleet partner. Kovi, YesPablo, Veikul, OCN are fleet partners in Mexico: Kovi:<a href="https://www.kovi.mx%20/" rel="noopener noreferrer" target="_blank">https://www.kovi.mx&nbsp;</a> YesPablo:<a href="https://yespablo.com/" rel="noopener noreferrer" target="_blank">https://yespablo.com</a>&nbsp; Veikul:<a href="https://www.veikul.com%20/" rel="noopener noreferrer" target="_blank">https://www.veikul.com&nbsp;</a> OCN:<a href="https://onecarnow.com/mx%C2%A0" rel="noopener noreferrer" target="_blank">https://onecarnow.com/mx&nbsp;</a>

Learn how bonuses and discounts work for fleet drivers.

Benefits for Fleet Drivers in Mexico | inDrive Help

Benefits for drivers

Rental companies usually offer different options: - short-term rental – using a car for a few days or weeks - mid-term rental – using a car for a few months - rent-to-own – paying rent for a period of time, and then the car can become yours Each company also has its own rules and requirements. For example, which car models are allowed and how new the car must be — depending on local laws. For exact details or fleet partner support, check their website if available — or contact them directly. Kovi, YesPablo, Veikul, OCN are fleet partners in Mexico: Kovi: https://www.kovi.mx&nbsp; YesPablo: https://yespablo.com &nbsp; Veikul: https://www.veikul.com&nbsp; OCN: https://onecarnow.com/mx&nbsp;

Compare rental options and confirm requirements with your fleet partner.

Rental Options in Mexico | inDrive Help

Rental options

1. Fill out the vehicle rental form in the inDrive app. 2. Wait for a call from the fleet partner. 3. Choose the vehicle, agree on the rental terms, and sign a rental contract with the fleet partner. 4. Get the vehicle details and upload all required documents in the inDrive app. 5. Once verification is complete, start accepting rides.

Follow the steps to register your rented vehicle and start accepting rides.

How to Register a Rented Vehicle in Mexico | inDrive Help

How to register a rented vehicle

Kovi, YesPablo, Veikul, OCN are fleet partners in Mexico: Kovi: https://www.kovi.mx &nbsp; YesPablo: https://yespablo.com&nbsp; Veikul: https://www.veikul.com &nbsp; OCN: https://onecarnow.com/mx&nbsp; &nbsp; There are two ways to rent a vehicle from a fleet partner: Submit your rental request in the inDrive app, and a fleet partner will contact you directly or reach out to the fleet partner — use contact details on their website if available — and mention that you want to use the vehicle for inDrive

Rent a vehicle from a fleet partner and start working with inDrive.

How to Become a Fleet Driver in Mexico | inDrive Help

How to become a fleet driver

Kovi, YesPablo, Veikul, OCN are fleet partners in Mexico: Kovi: https://www.kovi.mx&nbsp; YesPablo: https://yespablo.com &nbsp; Veikul: https://www.veikul.com &nbsp; OCN: https://onecarnow.com/mx&nbsp; You sign your rental contract directly with the fleet partner, not with inDrive. Once your contract is signed and documents are uploaded in the app, you can begin accepting requests with the rented vehicle.

Sign the rental agreement with your fleet partner and start driving after verification.

Signing the Rental Contract in Mexico | inDrive Help

Signing the rental contract

The verification of your driver profile is the process of checking all the info you have uploaded. Timing depend on your current location. Usually it takes up to 24 hours. We'll send you a notification when the verification is completed. You can also check the status in the 'Online registration' tab in the side menu.

Check how driver verification works and how long it usually takes.

Verification Process in Mexico | inDrive Help

Verification process

Kovi, YesPablo, Veikul, OCN are fleet partners in Mexico: Kovi: https://www.kovi.mx &nbsp; YesPablo: https://yespablo.com&nbsp; Veikul: https://www.veikul.com&nbsp; OCN: https://onecarnow.com/mx&nbsp; All driver's payments and financial arrangements are handled directly with the fleet partner. inDrive provides the app platform for ride requests. Rental payments are never processed through inDrive.

Learn how rental payments work in Mexico and who you should pay directly.

Payments for Vehicle Rental in Mexico | inDrive Help

Payments for vehicle rental

Kovi, YesPablo, Veikul, OCN are fleet partners in Mexico: Kovi: https://www.kovi.mx &nbsp; YesPablo: https://yespablo.com &nbsp; Veikul: https://www.veikul.com&nbsp; OCN: https://onecarnow.com/mx&nbsp; If you need help from the fleet partner — whether to clarify terms, request a change, discuss discounts, or raise a concern — here’s what to do: 1. Use the contact information available on their official website or documentation: phone number, support email, or local office address. 2. Reach out and explain your situation — mention that you’re renting through inDrive and include relevant details like your name, app request ID, or vehicle application reference.

Get help from your fleet partner for rental questions, changes, or concerns.

Fleet Partner Support in Mexico | inDrive Help

Fleet partner’s support

You can change info about your current vehicle or upload your new vehicle info: in the side menu open Registration and upload new documents. We'll verify it within 24 hours.

Update or upload new vehicle details to keep your account active.

How to Change Your Vehicle Info in Mexico | inDrive Help

Updating your vehicle

The verification of your driver profile is the process of checking all the info you have uploaded. Timing depend on your current location. Usually it takes up to 24 hours. We'll send you a notification when the verification is completed. You can also check the status in the 'Online registration' tab in the side menu.

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