We want all of us to be on the same page about safety
And so, we're calling this page our safety pact – a 3-sided alliance between passengers, drivers and inDrive, with our mutual responsibilities for every single ride
Safety at inDrive
Respect for all
Please respect your driver, their car, personal space, and privacy. Remember to greet your driver and thank them for the ride and any help with your luggage. Little things like this make everyone’s experience much better
One person, one account
Please do not share your inDrive account with others. When using your account, you are responsible for your actions. It also helps our drivers recognize you more easily
No discrimination
We have a zero-tolerance policy towards discrimination of any kind. Please treat your driver with dignity and respect
High safety standards in the app
Freedom of choice
Choose your driver or choose your passenger — it’s up to you who you ride with
Safety features
Share your location and let your trusted contacts know where you are. In an urgent situation contact emergency services or get quick help from our Support
Your ride is insured
You're insured from ride beginning to end
...and more features
Share your ride
Trusted contacts
Support 24/7
SOS button
ID check
Feed monitoringSafety for both seats
Our customers’ safety is as important to inDrive as ensuring fair play in business and equal opportunity for all
Arsen Tomsky, inDrive CEOFrom Pact to Act
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Frequently asked questions
Is inDrive safe in Indonesia?
Safety is a top priority for inDrive. We’ve implemented multiple features to ensure a secure experience for every user, including 24/7 support, identity verification, and incident response procedures. Users can review driver and passenger profiles for greater control and transparency. While we continuously enhance our safety measures, we encourage users to contact our support team or local authorities for urgent concerns.
What safety features does inDrive offer for passengers in Indonesia?
inDrive offers multiple safety features for passengers: • Driver assurance: Choose Your Driver and Verified Drivers. • Privacy and security: Protecting Your Privacy and Share Your Ride Details. • Emergency support from us: Emergency Call Button, Emergency Contacts, and 24/7 Support from inDrive. These features are part of our commitment to enhancing safety and ensuring peace of mind for every ride.
What safety features does inDrive offer for drivers in Indonesia?
inDrive provides multiple safety features for drivers: • Know your passenger: Choose Your Rider, Profile Verification, and Safe Feed. • Emergency support: Call Emergency, Share Your Ride Details, and Emergency Contacts. • Around-the-clock assistance: Support 24/7 from inDrive, right in the app For more information, visit the Drivers' safety page.
Does my personal information stay secure with inDrive?
There's no need to ever share contact details with other inDrive users — you can contact your driver or passenger right in the app. To call, simply tap the phone icon and grant microphone access if prompted. To send a message, tap the chat icon; two check marks indicate your message has been delivered.
What happens if an accident is reported?
When an incident is reported, inDrive temporarily freezes the accounts of individuals involved. We conduct a thorough investigation, take appropriate action, and, if needed, coordinate with law enforcement. Support is also available 24/7, managed by a dedicated team of trained safety agents.
